Frequently Asked Questions
Everything you need to know about your Medik8 skincare journey.
What is the Medik8 CSA Philosophy?
The CSA Philosophy is the foundation of our brand: vitamin C plus Sunscreen by day, and vitamin A by night. We believe this simple combination is the secret to skin that looks youthful and radiant for longer.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to the carrier's website so you can monitor your delivery's progress.
Are Medik8 products vegan and cruelty-free?
Yes, Medik8 is a 100% cruelty-free brand. All of our products are also 100% vegan-friendly, meaning we do not use any animal-derived ingredients in our formulations.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. If you experience a reaction to a product, please contact our customer care team for professional advice.
Do you ship internationally?
We currently ship to a wide range of international destinations. Shipping costs and delivery timelines vary by region and will be calculated at checkout based on your location.
How should I store my Medik8 products?
To maintain the stability and potency of active ingredients like Vitamin C and Retinol, we recommend storing your products in a cool, dry place away from direct sunlight.